HP2-I57: SELLING HP LIFECYCLE SERVICES FOR WORKFORCE COMPUTING 2024 ONLINE TEST - FREE PDF QUIZ 2025 UNPARALLELED HP2-I57

HP2-I57: Selling HP Lifecycle Services for Workforce Computing 2024 Online Test - Free PDF Quiz 2025 Unparalleled HP2-I57

HP2-I57: Selling HP Lifecycle Services for Workforce Computing 2024 Online Test - Free PDF Quiz 2025 Unparalleled HP2-I57

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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q22-Q27):

NEW QUESTION # 22

Answer:

Explanation:

Explanation:
A screenshot of a computer Description automatically generated

Here is the correct matching of theHP Hardware Support Services Add-on Support Care Packwith the features it provides:
* Accidental Damage ProtectionSupport features the Care Pack provides: Allows customers to avoid out-of-pocket repair or replacement costs caused by events such as unpredictable drops, spills, or electrical surges.
* Travel CoverageSupport features the Care Pack provides: Includes Pick-up and Return and HP Care.
* Defective Media RetentionSupport features the Care Pack provides: Allows customers to keep their defective hard drives that require warranty replacement with replacement drives at no additional cost.
These add-on services offer extended protection beyond the basic warranty, helping customers mitigate costs and enhance coverage for specific scenarios


NEW QUESTION # 23
The method used to install HP software to enable service on each device that is entitled to HP Premium+ Support coverage depends on which condition?

  • A. Whether you are an HP Synergy, Power, or Power Services partner
  • B. Whether the PC models are G10+ models vs. G8/G9 models
  • C. Whether the service will cover HP devices only or HP and non-HP devices
  • D. Whether the service is for an existing customer that purchased a stand-alone service or a new customer that purchased the service as part of a hardware deal

Answer: C

Explanation:
The method for installing HP software to enable Premium+ Support coverage on each device depends on whether the service will be extended to HP devices only or include non-HP devices (B). For HP devices, the installation process is straightforward through the HP software stack. However, when non-HP devices are included, additional considerations may be required to ensure compatibility and monitoring across a heterogeneous fleet. This distinction influences the deployment method, ensuring full service coverage regardless of the device manufacturer


NEW QUESTION # 24
Which statements are true about HP Premium+ Support end user alerts? (Select three.)

  • A. When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.
  • B. Only non-hybrid employees can receive end user alerts directly on their device.
  • C. If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.
  • D. End users cannot snooze the alerts.
  • E. HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.

Answer: A,C,E

Explanation:
HP Premium+ Support provides predictive alerts that notify end users directly on their device's notification tray (C). The alerts help streamline issue reporting, enabling users to quickly create a service case and specify repair details (E). If preferred, IT administrators can manage these alerts through an optional dashboard and can choose to disable them for end users (B), giving flexibility in alert management
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html


NEW QUESTION # 25
A customer's HP Care Pack Service will expire in four months.
What should you recommend that this customer purchases?

  • A. HP Collaborate Services to help the customer's employees avoid unexpected technical problems after coverage from the HP Care Pack expires
  • B. HP Device Media Retention Services to allow the customer to retain data that would otherwise be lost upon expiration of the HP Care Pack Service
  • C. HP Post Warranty Support Services no earlier than the last 90 days of the existing coverage period and no later than 30 days after the existing coverage period has expired
  • D. OHP Post Warranty Support Services as soon as possible to ensure continued protection of the customer's existing personal devices

Answer: C

Explanation:
HP Post Warranty Support Services provide extended protection beyond the expiration of an initial Care Pack or warranty period. These services are critical for customers who want to ensure continued support for their devices without interruptions. According to HP's guidelines, the best time to purchase Post Warranty Support Services is within a window that starts 90 days before the expiration of the current coverage and extends up to
30 days after it expires. This ensures there is no lapse in coverage and the customer continues to receive support for their devices.
HP also offers other services, such as Device Media Retention, which allows customers to retain defective hard drives after replacement, but this is more focused on data retention during device repairs rather than extending support post-warranty. HP Collaborate Services and other proactive services are helpful but are not designed specifically for extending support coverage after a warranty expires. Hence, the most suitable option is HP Post Warranty Support Services


NEW QUESTION # 26
Which statements are true about HP's Device Life Extension optional Support Service add-on? (Select three.) It extends customers' device life while enhancing performance & productivity.

  • A. HP Device Life Extension always comes with Accidental Damage Protection.
  • B. HP Device Life Extension can be added-on to Essential, Premium, and Premium+.
  • C. HP Device Life Extension can be sold as a stand-alone service.
  • D. HP Device Life Extension supports sustainability RFP requests.

Answer: A,B,D

Explanation:
HP's Device Life Extension is designed to extend the lifespan of devices while ensuring they remain productive and sustainable. This service is particularly beneficial in meeting sustainability RFP requests (B).
It can be added to various support levels like Essential, Premium, and Premium+ (D), making it flexible.
Additionally, it includes Accidental Damage Protection (C), ensuring that devices remain operational even in the event of unforeseen accidents


NEW QUESTION # 27
......

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