DUMPS GENESYS GCX-SCR FREE | GCX-SCR DETAILED ANSWERS

Dumps Genesys GCX-SCR Free | GCX-SCR Detailed Answers

Dumps Genesys GCX-SCR Free | GCX-SCR Detailed Answers

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Tags: Dumps GCX-SCR Free, GCX-SCR Detailed Answers, GCX-SCR Test Online, 100% GCX-SCR Exam Coverage, GCX-SCR Practice Test Pdf

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Genesys GCX-SCR Exam Syllabus Topics:

TopicDetails
Topic 1
  • Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.
Topic 2
  • Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.
Topic 3
  • Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.
Topic 4
  • Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.
Topic 5
  • Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.

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GCX-SCR Detailed Answers & GCX-SCR Test Online

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Genesys Cloud CX: Scripting Certification Sample Questions (Q49-Q54):

NEW QUESTION # 49
You cannot schedule a callback for more than 30 days in advance.

  • A. False
  • B. True

Answer: A

Explanation:
In Genesys Cloud CX, you can schedule a callback for more than 30 days in advance. The platform allows flexibility in setting callback times, ensuring that customer interactions can be scheduled according to business needs, even if that requires scheduling far into the future.
The statement that you cannot schedule a callback for more than 30 days in advance is false.
References:
* Genesys Cloud CX Callback Feature Documentation.


NEW QUESTION # 50
Which components are bound together to add a scheduled callback option to your script?

  • A. Contact List form and Button
  • B. Date/Time Input and Button
  • C. Text and Button
  • D. Date/Time and Input

Answer: B

Explanation:
To add a scheduled callback option to your script in Genesys Cloud CX, the components that need to be bound together are the Date/Time Input and a Button.
* Date/Time Input: This component allows the agent or customer to select a specific date and time for the callback.
* Button: This component is used to submit the selected date and time, triggering the scheduling of the callback.
These two components work together to enable the scheduling functionality within the script, allowing for the seamless setup of callbacks based on the user's input.
References:
* Genesys Cloud CX Scripting Components Documentation.


NEW QUESTION # 51
Which action in a contact center allows agents to transfer interactions seamlessly without requiring them to remember the destination?

  • A. Consult Transfer
  • B. Invoke Secureflow
  • C. Blind Transfer
  • D. Schedule Callback

Answer: A

Explanation:
The Consult Transfer action in a contact center allows agents to transfer interactions seamlessly without needing to remember the destination. This type of transfer allows the agent to consult with the destination party before completing the transfer, ensuring that the interaction is handled smoothly and that the receiving party is fully informed.
This feature is particularly useful in complex customer service scenarios where context needs to be preserved during the transfer.
References:
* Genesys Cloud CX Interaction Management Documentation.


NEW QUESTION # 52
You are working on a complex script that has multiple stack containers and components placed inside each other. You could use the feature to make sure you've selected the correct component or container.

  • A. Validate
  • B. Debug
  • C. Nesting Indicators
  • D. Container

Answer: C

Explanation:
When working on a complex script in Genesys Cloud CX that includes multiple stack containers and components nested within each other, Nesting Indicators are a helpful feature to ensure that you have selected the correct component or container. These indicators visually show the hierarchy of components within the script, making it easier to navigate and edit complex structures.
Using Nesting Indicators helps avoid errors by providing a clear view of how elements are organized within the script, ensuring that modifications are applied to the correct components.


NEW QUESTION # 53
Identify the script property which is used for exchanging or passing data from one application to another that is unrelated to the call.

  • A. Callback
  • B. Outbound
  • C. Data Actions
  • D. UUI

Answer: D

Explanation:
UUI (User-to-User Information) is the script property used for exchanging or passing data from one application to another that is unrelated to the call itself. UUI data is often used in scenarios where information needs to be transferred alongside a call but is not directly related to the telephony functions, such as passing customer data between different systems within an organization.
This capability is essential for integrating various systems and ensuring that relevant data accompanies interactions throughout different touchpoints.


NEW QUESTION # 54
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